TCPA Compliance – MoneyGrabPros

TCPA Compliance

Brand: MoneyGrabPros

Domain: https://moneygrabpros.com/

Operated by: MoneyGrabPros

Compliance Contact: contact@moneygrabpros.com

Effective Date: June 10, 2026 | Last Updated: June 10, 2026

IMPORTANT LEGAL NOTICE

This TCPA Compliance Policy (“TCPA Policy”) is designed to document and operationalize compliance with the Telephone Consumer Protection Act (47 U.S.C. §227), FCC regulations, applicable state telemarketing laws, and related guidance.

This document is intended to support regulatory inquiries, business-partner audits, insurance underwriting (TCPA/E&O), and litigation defense.

This TCPA Policy should be read together with the Privacy Policy and the Terms and Conditions, which are incorporated by reference.

1. Scope and Applicability

This Policy applies to all voice calls, SMS/MMS messages, ringless voicemail (where permitted), prerecorded or artificial-voice messages, and any other telecommunication initiated by or on behalf of MoneyGrabPros or its Partners.

  • Inbound and outbound communications
  • Automated and manual dialing
  • First-party and third-party (Partner) communications
  • Marketing, informational, and transactional messages

2. Regulatory Framework

  • Telephone Consumer Protection Act (TCPA)
  • FCC rules and declaratory rulings
  • National and State Do-Not-Call registries
  • State telemarketing and consumer-protection laws
  • FTC unfair and deceptive practices standards

3. Definitions (Aligned with TCPA)

  • “Automatic Telephone Dialing System/ATDS” — Equipment with the capacity to store or produce telephone numbers to be called using a random or sequential number generator and to dial such numbers.
  • “Prior Express Written Consent” — A clear and conspicuous agreement that includes the consumer’s signature (including electronic) authorizing calls/texts using an ATDS or prerecorded voice.
  • “Marketing Message” — Any communication that promotes or advertises products or services, or that encourages a purchase or commercial engagement.
  • “Partner” — A third party authorized to initiate communications using consent collected through MoneyGrabPros, subject to contractual TCPA compliance obligations.

4. Consent Collection Standards

Consent is collected at the data-entry point through clear and conspicuous disclosures that are not a condition of purchase.

  • Disclosure of automated/prerecorded communications
  • Identification of the parties that call/text
  • Consent applies to the number provided
  • Affirmative action (checkbox, submit action)

5. Consent Data Elements Stored

  • Full consent text as displayed
  • Date and time (with time zone)
  • IP address
  • Page URL and form identifier
  • User agent and device metadata
  • Campaign parameters and traffic source

6. Consent Lifecycle Management

  • Consent is logged and retained for evidentiary defense
  • Consent is portable among Partners that meet compliance requirements
  • Consent may be revoked at any time
  • Revocation is honored across systems

7. Reassigned Numbers and Wrong-Party Safeguards

We implement commercially reasonable safeguards to reduce the risk of reassigned numbers.

  • Carrier and database checks when available
  • Opt-out and complaint monitoring
  • Immediate suppression upon notice
  • Internal escalation and investigation

8. Frequency, Purpose, and Time-of-Day Controls

  • Communications are limited to the scope of consent
  • Reasonable frequency limits apply
  • Calls/messages are limited to permitted hours
  • Jurisdiction-specific restrictions apply

9. Do-Not-Call (DNC) Compliance

  • The National Do-Not-Call Registry is honored
  • Internal Do-Not-Call lists are maintained
  • Immediate DNC flagging upon request
  • Partners must comply with DNC obligations

10. Opt-Out Mechanisms

  • SMS: Reply STOP or an equivalent keyword
  • Email: Unsubscribe link in the footer
  • Calls: Verbal opt-out or support request
  • All opt-outs are processed promptly and permanently

11. Partner and Vendor Obligations

Partners that receive leads or consent must contractually agree to:

  • Use data only within the scope of consent
  • Honor opt-outs and DNC requirements
  • Maintain TCPA compliance programs
  • Provide records upon audit or inquiry
  • Indemnify for violations caused by the Partner’s conduct

12. Call Recording and Monitoring (Where Permitted)

Calls may be monitored or recorded for quality assurance, compliance, and dispute resolution, with notice where required by law.

13. Record Retention and Evidence Preservation

  • Consent records are retained beyond legal minimums
  • Call/SMS logs are preserved for defense
  • Audit trails are maintained
  • Legal hold procedures are implemented

14. Consumer Complaints and Escalation

  • Complaints are logged and investigated
  • Root-cause analysis is performed
  • Corrective actions are documented
  • Partners are notified when appropriate

15. Enforcement and Disciplinary Measures

Violations of this Policy may result in suspension, termination, contractual remedies, and notification to affected parties as appropriate.

16. Relationship to the Privacy Policy and Terms

This TCPA Policy supplements and is incorporated into the Privacy Policy and the Terms and Conditions.

17. Changes to This TCPA Policy

We may update this Policy periodically to reflect changes in the law, technology, or business practices. Continued interactions after updates constitute acceptance.

18. Contact Information

  • TCPA Compliance Inquiries: contact@moneygrabpros.com
  • Mailing Address: 15317 Thrift Ave, White Rock, BC V4B 2L4, Canada

MoneyGrabPros is operated by MoneyGrabPros. 15317 Thrift Ave, White Rock, BC V4B 2L4, Canada

© 2026 MoneyGrabPros. All rights reserved.